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Simple Patient Dissatisfaction Management
Easy to Deploy | Quality Custom Messaging | Appropriately Sensitive
Alerting Channels
In today’s accountable care models, you can no longer afford to assume how your patients feel about the care you provide them. Easily add simple, phone and email based dissatisfaction feedback to your patient care model.
Know where your patients are in their journey and gain valuable insights into improving satisfaction ratings, individual health outcomes, and the overall patient experience.
Why You NEED to be Monitoring Patients for Dissatisfaction
Loss of a single patient due to dissatisfaction, can result in the loss of over $200,000 in income over the lifetime of the practice!
200k
$
"The medical assistant was too
busy to answer my questions,
she was very unprofessional"
1
MEASURE
Patient Sentiment
2
ASSURE
Patient Satisfaction
3
VERIFY
Patient Outcomes
Get Notified Instantly
of Patient Dissatisfaction
See how patients score your practice across any device and without revealing PHI.
POSITIVE
Celebrate and reward outstanding delivered patient experiences and set an experience-centric culture
NEGATIVE
Correct negative feedback, preempt adverse sentiment and reverse unfavorable patient perceptions
Turn Patient Feedback into Powerful Business & Care Insights
Infuse total patient satisfaction into your team culture
Maximize patient response times and the predictability of outcomes
Differentiate on quality of service and overall care experience
Minimize viral spread of negative experiences & preserve revenue
Automatically assign follow-up responsibility to anyone
Prepare for pay-for-performance & accountable measurement
Contact us for a Demo!
See what you can learn from your patients in under 30 days
Easily Add Patient Touchpoints at Any Interval in Your Care Model
5 Question
+
voice Comments
1 Question
+
voice Comments
For Structured and Thorough Satisfaction Measurement
For Freeform Assessment of Patient Sentiment
Sample 5 QuestionSkyCreek Health
00:00
Sample 1 QuestionSkyCreek Health
00:00
Developed from over 20 years of contact management best practices experience
Patient Care Continuum
-
Fully Custom Survey Model
-
Accommodate Patient Contact Preferences
-
Patient Specific Timing
-
General & Targeted Measurement
-
Structured + Freeform Feedback
Initial Consult
Discharge/Maintenance
Post Procedure
Make Sure Your Patients Are Happy & Progressing
Try a 30 Day No Obligation Pilot
Cost-Effective, Small IT-Requirement
Patient Dissatisfaction Feedback & Alerting by Email/IVR/Mobile/SMS
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